designed and developed by icounsultify

FAQs

Brand

We strongly condemn any products not made with animal cruelty free materials.
Our families and us our practicing vegetarian diets since forever and for the sake of our conscience, we would not dare harm an innocent animal for commercial uses. Shearing of sheep, when done commercially is extremely cruel and life threatening to them. “Ethically sourced wool” is more or less a myth and there is hardly ever a way to verify what the vendor is promising. To avoid any such pain, we use vegan wool ONLY.
Thank you for supporting our journey and saving an innocent being.

Vegan wool is a type of wool that is made without any animal products or byproducts. Our vegan wool products are made using innovative, sustainable materials that mimic the texture and feel of traditional wool, but are 100% cruelty-free and vegan.
How is vegan wool different from traditional wool? A: Vegan wool is made without using any animal products or byproducts, while traditional wool is obtained from sheep, goats, or other animals. Our vegan wool products are made using innovative, sustainable materials that mimic the texture and feel of traditional wool, but are completely vegan and cruelty-free.

All our rugs are handmade by the co-founders.


We ourselves speaks individually with every client to understand their requirements and visions and then craft each rug from start to finish. From discussing your design to making every rug and then pasting the shipping labels on your rug packages, everything is done by us. We strongly condemn unfair manufacturing practices and we take immense pride in hand making each rug by ourselves.


Thank you for supporting an independent artist.

Our rugs are sustainable, hand crafted, vegan and anti-skid.
They are safe to be around babies as the yarn is super soft which is very important for the sensitive skin of a child.
They are safe to be around pets as well, in fact tens of pet parents have purchased rug beds for their pets themselves

We take immense pride in the fact that ALL of our products are animal cruelty free and 100% Vegan. It breaks our hearts to see so many animals getting slaughtered for their fur/wool and a tremendous amount of water being used for recycling rugs that are mass produced and unsold which deeply impacts our planet. Our materials are sourced ethically and used judiciously. We go out of our way to ensure integrity of every component in our supply chain so that you receive a luxurious product without causing any harm to the environment and the community.

Product

Rugs offer a luxurious touch to any room, adding warmth, texture, and color to your living space. Rugs offer a luxurious feel underfoot. Rugs are also available in unique designs and patterns that can create a statement piece in any room, adding a touch of opulence to your interior décor. The key difference between a rug and a mat is their purpose. A rug is placed to elevate one’s home décor while mats are made of coarse material usually used by people to wipe their feet on. In terms of softness and fluffiness, rugs are number one followed by carpets and then there are doormats.

Overall, investing in a high-quality rug is a luxurious addition to your home that can elevate your interior design and create a cozy and stylish ambiance.

Interestingly, not every rug is the same. Each rug has its own design and story behind it. With variations in the complexity of the designs, color Palette and the size of the rugs, the time required to hand-make a rug also varies. We usually take 7-10 days for mug rugs and 15-30 days for small to large rugs once the designs are finalized. Complex designs and/or surplus in size rugs usually take longer than 30 days.

Handmade rugs are made with utmost care and craftmanship ensuring can even last a lifetime if you take proper care. Machine made rugs are mass produced and usually last for 5-10 years even if they are made from premium quality fabric.

Rugs can be cleaned and washed. We highly recommend taking care of your rugs and cleaning it every 3 months. We recommend following the steps in our Rug Care Manual that will be provided with your rug.

Absolutely! Our rug designs are not limited to a single plane. You can use them as wall hangings by using the hooks that will be stitched at an additional cost, providing proper support to hold the rug in place and choosing a suitable size based on your wall dimensions. We are here to deliver your vision and design!

Shredding of rugs is quite normal in the first three to six months as the threads are settling in. It will diminish with time. We recommend vacuuming it regularly in low power setting without a beater brush.

Our rugs can be used to define separate areas within a larger room or to add color and texture to a space. They can also be used to add a sense of warmth and coziness to a room. The rugs come in a variety of shapes, sizes, and styles. This allows for a great deal of flexibility in terms of design and function. Choose the right size and shape of rug that complements the room and furniture. Select a rug that complements the color scheme of the room and adds texture to create visual interest. Layering rugs can create a focal point and anchoring furniture with a rug can define a seating area and create cohesion. Experiment with different placements of the rug to find the best position for the space.

We make several sizes based on the complexity of the design and other requirements. Whether you want a fancy coaster for your morning tea or you want to show the world you’re Kanye’s biggest fan with a XXL rug, we got you covered!

Yes, we offer customization options for many of our products. Please contact us with your specific request and we will do our best to accommodate your needs.

Yes, we offer discounts on bulk orders. Please contact us for more information.

If you wish to store the rug, begin rolling its front side out and wrap it in a cloth or plastic for protection. Place it in a well ventilated and dry area. Regularly clean the storage areas to avoid insects. Avoid placing heavy objects on top of the rug as it may cause damage.

Shipping and Returns

Yes, we offer international shipping to many countries. Please refer to our shipping and delivery policy for more information.

Our rugs are handcrafted for you based on the decisions made by you. As we are staunch believers in sustainability, we do not produce a surplus of rugs that would require a lot of resources in production and recycling, if left unsold. Hence, we have a strict no return or exchange policy.

Not every rug is the same! Each rug has its own design and story behind it. With variations in the complexity of the designs, colour pallet and the size of the rugs, the time required to handmake a rug also varies. We usually take 7-10 days for mug rugs and 15-30 days for small to large rugs once the designs are finalized. Complex designs and/or surplus in size rugs usually take longer than 30 days.

Delivery times vary depending on your location and the product you have ordered. Please refer to our shipping and delivery policy for more information.

As our products are handmade, we do not offer cancellations once an order has been placed. Since the rugs are made-to-order, we are unable to cancel the order once the production process has begun. We take pride in the quality of our handmade products, and we are confident that you will be satisfied with your purchase. Each sale is considered as final.

You don’t have to worry about any product being out of stock as each rug is made to order to promote sustainability.